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Common questions

What to know before you submit an order.

Straight answers about accounts, production timing, shipping, payment, and support.

What does TP Print & Ship do?

TP receives ready-to-print documents, prints and verifies them, prepares the mail, purchases the selected USPS service, and records available shipment tracking.

Who can use the service?

TP serves customers located in the United States. Ordering requires a registered or approved TP account.

Does TP create or edit my documents?

No. Files must be complete and ready to print when submitted. TP may contact you if a file cannot be processed as provided.

How is pricing determined?

The order total is calculated from the number of pages, print options, selected mailing service, and any expedited-processing fee. The amount is shown before payment.

How fast will my order ship?

Standard orders are estimated to be tendered to USPS within 2–3 business days after payment and receipt of usable files. A $25 expedited-processing add-on guarantees tender to USPS by the end of the next business day. Federal holidays move the deadline to the next business day.

Does expedited processing guarantee delivery?

No. It guarantees TP handling time through tender to USPS. USPS transit and delivery dates depend on the mailing service selected and carrier operations.

Can I cancel an order?

You may request cancellation before printing begins. Once printing begins, the order is nonrefundable except where required by law or when TP confirms an error for which it is responsible.

Where can I see my order status?

Sign in to the Client Portal to view payment, production, and shipment status, available tracking, and messages associated with the order.

How do I contact TP about an order?

Use the message thread attached to the order after signing in. For account or general support, email send@tpprintandship.com and include the order number when available.

Does TP guarantee the result or legal effect of a mailed document?

No. TP provides printing and mailing fulfillment only. TP does not provide legal, credit-repair, financial, or professional advice and does not guarantee how any recipient will respond.

Still need an answer?

Visit support for the fastest way to reach TP about an account or existing order.

Contact support